Amazing customer service. I had quite a complicated designed ring that had to be sent off for resizing, I thought it would take quite a while for it to be done and sent back but they managed to have it done and sent back in time for Christmas for me. They let me know every bit of information along the way too. Really appreciated that. Very trustworthy company. Thank you
This is a really traditional (but not in the least "old-fashioned") jewellers. Conveniently sited in St Mary's Arcade, It would fit well into St. James', London. The staff are extremely courteous, of course, but very knowledgable and helpful. My need was for an updated insurance valuation on some Victorian items and, I hoped, a correct period Edwardian gold chain for a fob watch. A small item, but I believe that if one comes into stock Jonathan David will inform me. I highly recommend this store.
Went to get a ring resized and fixed due to a flaw a while ago. the staff were polite and said they could do this, although it would need to go to a specialist elsewhere. They then lost the ring and required me phoning asking where the wear about of my ring was- they had not kept track of it- the procedure normally took 2 weeks apparently by this point it had been 3 months. I had to contact them 3 times to get this information. when I finally got it back they had resized it smaller but not fixed the fault and charged me for this. Thus they charged me for the removal of 14 carat gold- which I had requested the additional gold fix the fault. I took it even though it hadn't been fixed- given i wasn't willing to let them loose it again for another month. I later went to a different trusted jeweller who told me they had completely botched the ring resizing it and it was the worst job that they had ever seen on a ring and that I should have never had paid for it. The resizing had initially botched the hallmarks and they had stretched the gold on the ring to stop this issue. its possible they are good in store but if they suggest sending jewellery off to other professionals I would go else where, given they do not keep track of the jewellery and the expert completely messed up my ring- requiring a 250 pound fix. edit: to the response below, your welcome to believe that- but I still have the emails and repair quote lmao? but yeah it definitely wasn't you okay then.
Following a botched repair by a Hampshire based jeweller, my engagement ring was in a sorry state and I’d stopped wearing it. The team at Jonathan David took the time to understand what I was hoping to achieve and recommended the best course of action to fix my ring. They took the time to discuss my concerns (I was very nervous after my bad experience elsewhere!) I couldn’t be happier with the result. My ring looks as good as new and more importantly fits and feels great, to the point where I never take it off anymore. Thank you to the team, I would definitely recommend them for repairs and resizing.
Sadly when I got to my appointment I was told that the valuer wasn’t in on the day and they had tried to call me. I don’t come into Cardiff very often and had made a special effort so I was quite put out. I received a text message an hour before my appointment reminding me of my appointment so why couldn’t a text messsge be sent to cancel? . Would have saved a lot of hassle! Anyway all said and done I think this is a reputable jeweller so would prob use again. They just need to sort out their communication methods.
